Clean Queens – Cleaning Service Johannesburg: Service Summary

Clean Queens operates as a flexible house cleaning provider in Johannesburg, Gauteng, offering a range of domestic cleaning options designed to fit varying household needs. The company presents itself as a service that prioritises reliability, efficiency, and a high standard of cleanliness, with a focus on making home life easier for clients through scheduled, hour-based cleaning solutions and specialised programmes for move-related cleans.

The core services advertised are time-based maid services, pre-occupation/post-occupation cleaning (often described as move in/move out cleaning), and carpet cleaning. Time-based maid services are designed to be adjustable to a client’s timetable, with options for weekly, biweekly, monthly, or one-off cleans. The service aims to maximise the client’s time by allowing the cleaner to handle reasonable tasks within the booked hours, using the client’s own products and equipment where preferred. The firm emphasises arriving at a set start time, with Queen cleaners typically arriving at 07:30 or 08:00, and proceeding to work for the duration of the scheduled time.

Pre- and post-occupation cleaning is presented as a comprehensive solution for those moving house, ensuring both the property being vacated and the new home are left in pristine condition. The service list for these cleans includes vacuuming of carpeted areas, sweeping and wiping floors, bathroom scrubbing, cupboard cleaning inside and out, wiping walls, light switches and plugs, oven and stove cleaning, curtain rails and fittings, balcony or patio cleaning, balustrade cleaning, and window washing (with some limitations on external top-floor windows). The emphasis is on creating move-in-ready spaces while reducing the stress commonly associated with relocation.

Carpet cleaning is offered as a separate service or as an add-on to a move-related clean. The approach combines spray extraction and powerful brush heads to reach deep into carpet piles, removing stubborn stains and grime while aiming to keep drying times reasonable. The service promotes gentle, thorough cleaning designed to refresh carpets beyond routine vacuuming.

A notable feature highlighted on the website is the Squeaky Clean Satisfaction Guarantee. If a client is not completely satisfied with the cleaning performed, the company commits to re-cleaning the property at no additional charge, subject to notifying the provider promptly and documenting any issues with evidence where applicable. This guarantee signals an orientation toward client satisfaction and accountability within the cleaning process.

From a staffing perspective, Clean Queens asserts its cleaners are carefully screened, insured against accidental damage, and must possess a minimum of three years’ cleaning experience. All cleaners are described as going through standard training to ensure consistency and quality across engagements. The company also positions itself as a trusted intermediary between households and cleaning professionals, emphasising punctuality, professionalism, and reliability.

The operating model includes a clear and straightforward booking approach labeled “Schedule A Queen,” alongside online information about service options and pricing. The business communicates that bookings can be tailored to customer needs, with flexible hours and the option to delegate various tasks to the assigned Queen to optimise time and results. While the site advertises an array of service options, it also notes that customers should expect the cleaners to work within the parameters of safety and reasonable tasks, using approved cleaning supplies as needed.

Location and coverage details indicate service delivery in Johannesburg and surrounding Gauteng areas, with a physical address listed as 41 Barbet Street, Meredale, Johannesburg. The site provides a contact channel for estimates and basic information, including a stated phone line and a general email address. Customer feedback, as reflected in public reviews, presents a mixed picture, highlighting both high praise for reliability, professionalism, and thorough cleans, and occasional concerns regarding punctuality, value, and communication. The reviews underscore the variability that can accompany service delivery in domestic cleaning, while acknowledging positive experiences where standards were met or exceeded.

Practical tips for customers planning to use Clean Queens services include:

• Clarify expectations in advance and provide a written checklist of priority tasks to help the Queen allocate time effectively.
• Agree on a start time (07:30–08:00) and confirm any access instructions to minimise delays on the day.
• Provide or specify preferred cleaning products and equipment, or request the use of the client’s own supplies if desired.
• Share information on any irreplaceable or valuable items to prevent mishandling; communicate such items in writing as advised by the terms of service.
• Consider combining carpet cleaning with a pre/post-occupation cleaning to achieve a more comprehensive refresh during a single visit.

Overall, Clean Queens presents a service model based on flexible scheduling, move-related expertise, and a commitment to client satisfaction, supported by insured, experienced cleaners and a guarantee aimed at delivering dependable and thorough home cleaning experiences. The service is positioned for households needing regular help, as well as those preparing for or moving into new properties, with practical guidance available through the company’s scheduling platform and service descriptions.